Pakistan

For Orders that will be shipped in Pakistan.

Shipping Time:

Unstitched Orders: Free Shipping in 3 to 7 Days. 

Stitching Orders: 30 working Days.

Payment Options:

Cash on Delivery, Debit/Credit Card, Bank Transfer, Easy Paisa.

International 

International Shipping is available in all corners of the world. Shipping charges are displayed on the checkout page for individual products and countries. 

Shipping Time:

Unstitched Orders: 7 to 10 Days.

Stitching Orders: 35 to 40 Days.

Payment Options:

ApplePay/ Shop Pay/ Visa or Mastercard Debit/Credit Card of any country, Local Bank Transfer.

Note: The shipping time for stitched or sized orders will start from the date on which customer sends complete stitching details. 

 

Shipping Policies:

By placing an order with our store, you agree to the following shipping terms and conditions.

1. Estimated Delivery Times

All delivery times displayed on our website are estimates only. Actual transit times may vary depending on the destination country, customs procedures, local courier operations, weather conditions, peak seasons, and other factors beyond our control.

Delivery dates are not guaranteed and shall not be considered grounds for refunds, disputes, or chargebacks.

2. Delays Beyond Our Control

The Brand and its shipping partners shall not be responsible for delays caused by:

  • Customs inspections or customs holds
  • Import clearance procedures
  • Government actions or restrictions
  • War, civil unrest, strikes, or political instability
  • Natural disasters and severe weather conditions
  • Airline, transportation, or logistics disruptions
  • Any force majeure event beyond our control

Such delays do not qualify for refunds, disputes, or chargebacks.

3. Customs Clearance Responsibilities

The consignee (recipient) is solely responsible for providing any documents, identification, permits, tax payments, or other information required by customs authorities or government agencies in the destination country.

If the consignee fails to provide the required documents or complete customs clearance procedures, resulting in the shipment being delayed, returned, abandoned, confiscated, or destroyed, the Brand shall not be held responsible and no refund, dispute, or chargeback will be accepted.

4. Delivery Attempts, Returned, and Abandoned Shipments

Many courier companies and destination countries operate under local delivery guidelines that may limit the number of delivery attempts.

If the recipient:

  • Fails to receive the shipment after delivery attempts;
  • Refuses the shipment;
  • Fails to collect the shipment from a pickup location;
  • Fails to respond to courier communications; or
  • Fails to complete customs clearance requirements;

the shipment may be returned, abandoned, or disposed of according to local courier and customs regulations.

In such cases, no refund, dispute, or chargeback will be accepted. The Brand may assist in attempting to retrieve the shipment but cannot guarantee recovery.

5. Customer-Requested Delivery Changes

If the customer directly requests any modification from the courier company, including but not limited to:

  • Address changes
  • Delivery rescheduling
  • Parcel holds
  • Vacation holds
  • Pickup requests
  • Alternate delivery instructions

the customer assumes full responsibility for the shipment thereafter. Any delays, losses, misdeliveries, additional charges, or delivery issues resulting from such requests shall not be the responsibility of the Brand.

6. Tracking Updates and Customer Responsibility

Customers are responsible for regularly checking:

  • Email notifications
  • SMS/Text messages
  • Courier tracking updates
  • Voice messages or missed calls from the courier

Failure to monitor shipment notifications or respond to courier requests shall not be considered grounds for refunds, disputes, or chargebacks.

7. Delivered Orders

Once a shipment is marked as delivered by the courier to the address provided by the customer, responsibility for the package transfers to the recipient.

Any claim regarding non-receipt, loss, theft, or delivery issues must be reported within 7 calendar days of the recorded delivery date.

No complaints, disputes, refund requests, or chargebacks will be accepted after 7 calendar days from the confirmed delivery date.

8. Chargeback Policy

Customers agree to contact our support team before initiating any payment dispute or chargeback.

The Brand reserves the right to submit shipment records, tracking information, delivery confirmations, customer communications, customs notices, and courier records as evidence in response to any chargeback claim.

By placing an order, the customer acknowledges and agrees to all terms outlined in this Shipping Policy.

9. Customs Duties, Taxes, and Import Charges

All customs duties, import taxes, VAT, GST, brokerage fees, clearance fees, and any other charges imposed by the destination country are the sole responsibility of the consignee (recipient).

These charges are not included in the product price or shipping cost unless explicitly stated otherwise.

If the consignee refuses to pay customs duties, taxes, or any government-imposed fees, resulting in the shipment being delayed, returned, abandoned, confiscated, or destroyed, the Brand shall not be held responsible for any resulting loss.

No refund, dispute, chargeback, or compensation claim will be accepted in such circumstances.

The consignee is responsible for understanding and complying with the import regulations, customs requirements, and tax obligations of their destination country before placing an order.